We only accept returns with pre-approval.
Though we offer both USPS and UPS shipping, we strongly encourage UPS over USPS for reliability but especially for any vise or heavy hardware orders. Please be sure you provide the correct shipping address at checkout.
All orders are insured.
A note about estimated shipping times: USPS Priority Mail is NOT a guaranteed day service. Conversely, UPS is a guaranteed day service.
We ship via USPS or UPS. The cost between the two is typically marginal but UPS is much more secure and reliable in our experience. We are not responsible for duties or fees incurred by your country.
We only charge actual shipping, both Domestic and International. We don't charge for handling, etc.
Missing Parts or Defects
Orders must be checked for parts and damage upon receipt. Look through the parts list provided with all instruction sheets on our instructions page and confirm parts. We require missing parts or damage be reported within 48 hours. After such period Benchcrafted assumes liability only at our discretion. However, we have an excellent track record in these cases, having seen very few missing parts and almost no defects in our product shipments.