Please refer to parts by their actual name listed on our website and documentation for fastest service
Customer Service | For inquiries about order status, shipping, returns, missing parts, etc. firstname.lastname@example.org
Technical Support | For technical questions regarding vise installation, product specs, or any other technical question email@example.com
When writing to us with technical questions please provide the following:
- Your full name and contact info
- Product name(s) you're inquiring about
- Date and place of purchase and order number "INVxxxxx"
- Please also refer to parts by their actual name listed on our website and documentation for fastest service
Some customers will lament that we do not publish a phone number. The reason for this is simple: productivity. We have found in our over 10 years of providing both excellent customer service and the highest quality products that the telephone detracts significantly from both of these. We are extremely prompt in our email responses, most often answering within minutes during a typical business day and often as not even after hours if we happen to be working at odd hours (not unusual for us). That said, we are not totally averse to the telephone, we will use it when email simply won't do the job and we do provide a phone number with every receipt after purchase is made.