AFTER PAYMENT: We do NOT send out order confirmations. You should receive a receipt via email that you have made a purchase. Please note also your receipt will NOT reflect lead times, all lead times are on our order page only.

RETURNS
We only accept returns with pre-approval.

SHIPPING
We ship most small domestic orders via USPS. Most orders over 3+lbs. typically ship UPS. Please be sure you provide the correct shipping address at checkout.

INTERNATIONAL SHIPPING
We ship via USPS only (Canada can opt for UPS also). If you absolutely cannot accept USPS, special arrangements can be made.

SHIPPING COSTS
We only charge ACTUAL shipping, both Domestic and International. We don't charge for handling, etc.

MISSING PARTS / DEFECTS
We have an excellent track record in these cases, having seen very few missing parts and almost no defects in our product shipments. That said, we do miss something every so often. In such cases simply contact us within 30 days of your purchase and we'll take care of you.